Keep work moving. When Odoo hiccups, you don’t want tickets that linger—you want answers, small fixes, and proactive care that keep your team productive. We triage fast, jump on a screen-share when it’s quicker to show than tell, and close the loop with a clear “what changed—and why.” Result: fewer surprises, smoother month-ends, and a steadier Odoo.
Every hour a sales order can’t post or an invoice won’t validate is lost throughput—and context your team has to rebuild later. A lightweight, repeatable incident process reduces downtime and restores flow faster. (Atlassian)
Without clear change practices, fixes can break something else; elite teams watch change-failure rate and time-to-recover—because reliability is the real customer promise. (dora.dev)
Older versions miss bug fixes and security patches and may even incur extra fees if you stay too far behind. Keeping to supported versions and upgrading on cadence preserves security, stability, and cost control. (Odoo)
We classify impact/severity quickly, capture steps to reproduce, and assign ownership—so nothing languishes and everyone knows “who’s on point.” (Atlassian)
When a picture is worth a thousand back-and-forths, we start a secure screen-share to reduce miscommunication and resolve in one sitting. Teams that add screen-share to support cut time-to-resolution dramatically. (ScreenMeet)
We apply proven operations metrics—mean time to recovery (MTTR) and change-failure rate—to keep fixes safe and rollbacks rare. You get reliability you can feel. (dora.dev)
We schedule minor updates, security patches, and version planning so you stay in the “supported and secure” window for Odoo. (Odoo)
One CTA, everywhere: Book a Support Fit-CheckWe’ll review your current version, top incidents, and what “good” looks like for your team.
We review your incident history, Odoo version, and critical paths.
Quick wins first: high-impact fixes, alerting, and runbooks for repeat issues. (Atlassian)
Patch cadence, backup checks, and version plan to stay supported and secure. (Odoo)
Small monthly improvements to keep shaving minutes off recurring workflows.
Quarterly summary: incidents, MTTR, change-failure rate, and upcoming maintenance window. (Atlassian)
We live in Odoo every day—across accounting, sales, inventory, field service, and more—so your issues aren’t “new to us.”
We manage support with reliability metrics (MTTR, change-failure rate), not just “ticket counts.” (dora.dev)
We plan around Odoo’s supported-version policy and security posture—patching and upgrading before small issues become outages. (Odoo)
Not always—but staying within the supported window keeps bug fixes and security patches coming, and some vendors now add fees for running too far behind. We’ll help you plan the right moment. (Odoo)
Used appropriately, it shortens time-to-resolution and reduces miscommunication—one of the biggest drivers of ticket ping-pong. (ScreenMeet)
We track MTTR, change-failure rate, and first-touch resolution—so you can see reliability improve over time. (Atlassian)
Keep work moving. When Odoo hiccups, you don’t want tickets that linger—you want answers, small fixes, and proactive care that keep your team productive. We triage fast, jump on a screen-share when it’s quicker to show than tell, and close the loop with a clear “what changed—and why.” Result: fewer surprises, smoother month-ends, and a steadier Odoo.
Every hour a sales order can’t post or an invoice won’t validate is lost throughput—and context your team has to rebuild later. A lightweight, repeatable incident process reduces downtime and restores flow faster. (Atlassian)
Without clear change practices, fixes can break something else; elite teams watch change-failure rate and time-to-recover—because reliability is the real customer promise. (dora.dev)
Older versions miss bug fixes and security patches and may even incur extra fees if you stay too far behind. Keeping to supported versions and upgrading on cadence preserves security, stability, and cost control. (Odoo)
We classify impact/severity quickly, capture steps to reproduce, and assign ownership—so nothing languishes and everyone knows “who’s on point.” (Atlassian)
When a picture is worth a thousand back-and-forths, we start a secure screen-share to reduce miscommunication and resolve in one sitting. Teams that add screen-share to support cut time-to-resolution dramatically. (ScreenMeet)
We apply proven operations metrics—mean time to recovery (MTTR) and change-failure rate—to keep fixes safe and rollbacks rare. You get reliability you can feel. (dora.dev)
We schedule minor updates, security patches, and version planning so you stay in the “supported and secure” window for Odoo. (Odoo)
One CTA, everywhere: Book a Support Fit-CheckWe’ll review your current version, top incidents, and what “good” looks like for your team.
We review your incident history, Odoo version, and critical paths.
Quick wins first: high-impact fixes, alerting, and runbooks for repeat issues. (Atlassian)
Patch cadence, backup checks, and version plan to stay supported and secure. (Odoo)
Small monthly improvements to keep shaving minutes off recurring workflows.
Quarterly summary: incidents, MTTR, change-failure rate, and upcoming maintenance window. (Atlassian)
We live in Odoo every day—across accounting, sales, inventory, field service, and more—so your issues aren’t “new to us.”
We manage support with reliability metrics (MTTR, change-failure rate), not just “ticket counts.” (dora.dev)
We plan around Odoo’s supported-version policy and security posture—patching and upgrading before small issues become outages. (Odoo)
Not always—but staying within the supported window keeps bug fixes and security patches coming, and some vendors now add fees for running too far behind. We’ll help you plan the right moment. (Odoo)
Used appropriately, it shortens time-to-resolution and reduces miscommunication—one of the biggest drivers of ticket ping-pong. (ScreenMeet)
We track MTTR, change-failure rate, and first-touch resolution—so you can see reliability improve over time. (Atlassian)